Help

Getting Started

Welcome! This guide will help you navigate the event booking system from start to finish. Whether you’re a first-time user or need a quick refresher, we’ve got you covered.

Before You Begin: You’ll need a valid email address to create an account and receive booking confirmations.

Finding Events

Browse All Events

Step 1: Click on “Events” in the navigation menu

Step 2: Browse through the list of available events

Step 3: Use filters to narrow down events by:

Date (Upcoming, Ongoing, Past)
Category (Sports, Arts, Education, etc.)
Age Group (Children, Adults, Family)
Search by keyword

Event Details

Click on any event to view complete details including:

Description: What the event is about
Date & Time: When the event takes place
Location: Where the event will be held
Price: Cost per attendee
Age Requirements: Who can attend
Available Spots: How many seats are left

Creating an Account

To book events, you need to create an account. Here’s how:

Step 1: Click “Login” in the navigation menu (if not already logged in)

Step 2: Click “Register” or “Create Account”

Step 3: Fill in your information:

Personal Information: First name, last name, email, phone
Address: Street address, city, province, postal code
Emergency Contact: Name and phone number
Password: Choose a secure password

Step 4: Add your children’s information:

First name, last name
Date of birth
Gender
Health notes (allergies, medical conditions, etc.)

Step 5: (Optional) Add a spouse/guardian

Step 6: Click “Register” to submit

Important: All fields marked with an asterisk (*) are required.

Email Verification

After registering, you’ll receive a verification email. This is an important security step.

Step 1: Check your email inbox for a verification email

Step 2: Click the verification link in the email

Step 3: You’ll be redirected back to the site with your account verified

Email Not Received?

Check your spam/junk folder
Wait a few minutes – emails can sometimes be delayed
Make sure you entered the correct email address
Contact support if you still don’t receive it

Note: You must verify your email before you can book any events.

Logging In

Once your account is verified, you can log in anytime:

Step 1: Click “Login” in the navigation menu

Step 2: Enter your email address and password

Step 3: Click “Login”

Forgot Password?

If you forgot your password:

Click “Forgot Password?” on the login page
Enter your email address
Check your email for password reset instructions
Click the reset link and create a new password

Booking an Event

Ready to book an event? Here’s the complete process:

Step 1: Find the event you want (see “Finding Events” above)

Step 2: Click “Book Now” or “Register” on the event details page

Step 3: Select which children to register:

Check the boxes next to the children you want to register
You can select multiple children for the same event

Step 4: Review event details and pricing

Step 5: (Optional) Apply a promo code if you have one

Step 6: Review the total cost

Step 7: Choose payment method (if applicable)

Step 8: Agree to cancellation policy and terms

Step 9: Click “Complete Booking”

Success! You’ll receive a confirmation email with your booking details and ticket(s).

Managing My Bookings

Access all your bookings from the “My Bookings” page:

To Access: Click “My Bookings” in the navigation menu

What You Can Do:

View All Bookings: See a complete list of past and upcoming bookings
View Details: Click “View Details” to see full booking information
Download Ticket: Get a PDF ticket for each booking
Email Ticket: Send the ticket to your email
Cancel Booking: Cancel if needed (subject to cancellation policy)
Check Status: See if booking is Confirmed, Pending, or Cancelled

Booking Status Meanings:

Confirmed: Your booking is confirmed and active
Pending: Awaiting payment or admin confirmation
Cancelled: Booking has been cancelled
Completed: Event has already taken place

Cancellation Policy: Review the cancellation policy before booking. Cancellations may be subject to fees or restrictions based on timing.

My Profile

Manage your account information from the “My Profile” page:

To Access: Click “My Profile” in the navigation menu

What You Can Update:

Personal Information:

Name, email, phone number
Address and contact details
Emergency contact information
Password

Children Information:

Add new children
Edit existing children’s details
Update health notes and allergies
Remove children from your profile

Spouse/Guardian:

Add or update spouse/guardian information
Edit contact details

Keep It Updated: Make sure your contact information and children’s details are always up to date for smooth event bookings.

Messages

Communicate with event organizers through the messaging system:

To Access: Click “Messages” in the navigation menu

How to Use Messages:

Step 1: Select a booking from the sidebar

Step 2: View the conversation history

Step 3: Type your message in the text box

Step 4: Click “Send Message”

Message Features:

Unread Count: See how many unread messages you have (badge on Messages icon)
Booking Context: Each conversation is linked to a specific booking
Admin Responses: Get replies from event organizers
Message History: View complete conversation history

Quick Communication: Use messages to ask questions about events, request changes, or get support from organizers.

Troubleshooting

Common Issues & Solutions:

Can’t Login

Make sure your email is verified (check your inbox)
Double-check your password (case-sensitive)
Use “Forgot Password” if needed
Clear your browser cache and try again

Didn’t Receive Verification Email

Check spam/junk folder
Wait 5-10 minutes for delivery
Verify you entered the correct email address
Try registering again with the correct email

Booking Not Showing Up

Refresh the “My Bookings” page
Check your email for confirmation
Make sure you completed the booking process
Contact support if the issue persists

Can’t Cancel Booking

Check the cancellation policy (may have passed deadline)
Make sure the event hasn’t already occurred
Contact admin if you need special assistance

Profile Updates Not Saving

Make sure all required fields are filled
Check for error messages on the form
Try logging out and back in
Use a different browser if the issue continues

Payment Issues

Verify your payment information is correct
Check if your payment method is accepted
Try a different payment method
Contact support for payment-related help

Still Need Help? Contact our support team through the Messages system or email us directly. We’re here to help!

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